What are your policies on returns, exchanges and refunds?
If you received a damaged or defective product, you may request for a return or exchange of the affected product by contacting our Customer Care Team at email@example.com, within 30 days of delivery for a full refund of the purchase price.
All damaged or defective products received from stevemadden.com.my must be returned unused, in original boxes (whenever possible), and with all paperwork, parts and accessories to ensure a full refund to your payment method. Returns charges are not free and will be borne by the customers.
What about non-returnable items?
Promotional items are non-returnable and non-refundable. In-store return is also not applicable for online purchases.
Please note: If returns include non-returnable item, we will return the item back to the original shipping address without a refund or exchange. Shipping fee will be charged and the cost be borne by the customer.
If the item you received has defects, please contact our Customer Care Team immediately at firstname.lastname@example.org.