Lulu-r Silver Heels

SHIPPING:

We currently offer one delivery option in Malaysia via City Link.

RM 12.00 Flat Rate Shipping & Handling is available for orders RM 270.00 & below in merchandise value shipping for West Malaysia.

RM 20.00 Flat Rate Shipping & Handling is available for orders RM 270.00 & below in merchandise value shipping for East Malaysia via Standard service to Residential Addresses and PO Box destinations.

Orders above RM 270.00 in merchandise value shipping will receive free shipping & handling. Not all services are available for all destinations. Available service options will be displayed at checkout. *Parcels that cannot be delivered or remain uncollected at the pick-up point location will be delivered to PO Boxes.

*Parcels that cannot be delivered or remain uncollected at the pick-up point location will be delivered to PO Boxes.

NOTE: Orders placed after 12 p.m. MYT Monday - Friday may not be processed until the following business day. Saturday delivery is not available.

Shipping & handling charges which include, but not limited to, taxes, duties, and brokerage fees where applicable will automatically be added to your total during Checkout.

For further details, please visit our Shipping Policy page

https://stevemadden.com.my/pages/shipping-policy

RETURNS:

Our aim is that all our products reach you in perfect condition. If you are dissatisfied with the item(s) or receive an incorrect order, please contact our Customer Care Team at cs@stevemadden.com.my within 14 days of purchase.

HOW TO RETURN AN ONLINE PURCHASE?

You may return item(s) by contacting the Customer Care Team cs@stevemadden.com.my who will advise you on how to return your item(s).
The following information will be required when returning your goods:

1. Confirmation Email containing your Transaction/Order Reference Number
2. Delivery Documentation containing your Delivery Number
3. List and description of item(s) to be returned
4. Reason given for returning item(s)

Please note that exchanges for products are not available. Instead, we will issue a refund in the form of a digital voucher, which you can use to place a new order. The voucher will be valid for 30 days from the date of issuance, excluding any shipping and handling charges. Steve Madden Malaysia reserves the right to determine the eligibility of returns and refunds at our discretion.

Any shipping costs and handling charges will not be refunded.

Online purchases can only be returned online. Please allow 28 days for your return to be received and processed. *Stores are not able to accept returns for online purchases.

For further details, please visit our Return Policy page.

https://stevemadden.com.my/pages/return-policy